Refund policy

1. Complete the exchange/return form with all required information.
2. Pack the product you wish to exchange along with the purchase receipt and the exchange/return form.
3. Choose SPEEDEX, ELTA COURIER, GENERAL POST OFFICE or BOX NOW.
4. For shipping costs, select recipient charge.
5. Once the package arrives at our warehouses, we immediately send you the new package you will choose after consultation with the exchange department for a charge of €4.00.
6. Product reservations are not accepted. The faster the package is returned, the sooner you will receive the new product. If the new product you have chosen is not available, we will contact you.
7. You do not need to contact us by phone. For any information, prefer communication via email at support@mythiasandals.gr

1. Pack the product you wish to exchange along with the purchase receipt.
2. After consultation with the exchange department, the exchange is carried out through the delivery-pickup process (aller retour) with KRONOS EXPRESS.
3. The charge is €7.90 which you pay to the courier when they bring you the new package and you give back what you want to return.
4. Before the above, it is necessary to contact us via email at support@mythiasandals.gr, to inform us about the new product you desire. In case of return without notification, the return is not accepted.
5. Alternatively, if you wish, you can return your package with BOX NOW. In this case, you must complete the exchange/return form and place the package in the locker. Once it returns to us, we will send you the new product you have indicated in the same way. The charge is €7.90 and the amount must be deposited either by bank transfer or PayPal as BOX NOW does not offer cash on delivery. For any information, you can contact us at +302341100623 or via email at support@mythiasandals.gr

1. Complete the exchange/return form with all required information and in the comments note "Refund" and your bank account details. If you have placed your order with a credit card or PayPal, you do not need to note your bank account details, as the amount will be credited to the card or PayPal respectively.
2. Pack the product you wish to return along with the purchase receipt and the exchange/return form.
3. For GREECE: Choose one of the companies: SPEEDEX, ELTA COURIER, GENERAL POST OFFICE or BOX NOW. For CYPRUS: Choose KRONOS EXPRESS or BOX NOW.
4. For shipping costs, select recipient charge (you will not need to pay shipping costs at dispatch) and they are deducted from the final refund amount after a relevant offsetting of €5.00 for Greece & €8.90 for Cyprus. If you wish not to be charged with return costs, you can return the products at your own expense (sender charge) with any Courier company you wish (except Post Office).
5. The amount to be refunded will be the value of the products as stated on the purchase receipt minus €5.00 for Greece or €8.90 for Cyprus respectively.
6. Any additional charges you have incurred during the dispatch of the original order such as cash on delivery or shipping are not refunded.
7. Once the package arrives at our warehouses, we check if it is in its original condition and immediately proceed with the refund using the same payment method you used when placing your order.
8. In case of cash on delivery, the refund is made to one of the following banks: NATIONAL BANK, ALPHA BANK, PIRAEUS BANK. If you wish a refund to another bank, you are charged with all bank fees.

You do not need to contact us by phone. For any information, prefer communication via email at support@mythiasandals.gr

You have the right to return the defective product within 30 days from the date of receipt and MYTHIA bears all shipping costs.

Before any return, you should contact us via email at support@mythiasandals.gr and send us images of the defective product to assess its condition. In case of return of the defective product without notification, the return is not accepted.

GREECE - CYPRUS

1. Complete the exchange/return form with all required information.
2. Pack the product you wish to return along with the purchase receipt and the exchange/return form.
3. For GREECE: Choose SPEEDEX, ELTA COURIER, GENERAL POST OFFICE or BOX NOW as Courier company. For CYPRUS: Choose KRONOS EXPRESS or BOX NOW.
4. For shipping costs, select recipient charge.
5. Once the package arrives at our warehouses, we immediately proceed with the repair of the product. If this is not feasible, we proceed with replacement or refund after consultation. We emphasize at this point that our priority is the repair of the product.
6. You do not need to contact us by phone. For any information, prefer communication via email at support@mythiasandals.gr

If you have completed your order from www.mythiasandals.gr, you can cancel it within the same day by sending an email to support@mythiasandals.gr with the subject "Cancellation" and your order number.

If you do not inform us in time, there is a possibility that your order will be shipped.